In his recent article “The Way We Measure Retail Store Performance Needs to Change” M&A banker Richard Kestenbaum puts forward a strong case for retail to re-consider which metrics they are using to measure success. Retailers tend to rely on two key metrics for store performance: sales per square foot and store income statements. Sales…
Tag: innovation
3 CX Improvements To Drive Revenue Growth
We recently submitted a guest blog post for our fantastic partners Retail Pro about three simple customer experience tactics you can implement to drive revenue growth for your business. Because we’re generous, we’ve decided to share the intro of the article here, enjoy this taster and be sure to click through for the full read…
TruRating Debuts Plug-In with Magento, Launches Full Online Offering
The original in-store customer feedback solution now first of its kind available in the e-commerce realm TruRating announced today an official extension with Magento Commerce, the worldwide leader in cloud digital commerce innovation. TruRating is now available for Magento merchants looking to select innovative solutions that enhance business operations. In addition, the TruRating solution, which began…
Shop Smart: How Data, AI and Culture Power Intelligent Retail
Forward-thinking retailers are investing in people and secure digital technology to infuse intelligence across all elements of retail. Inspired by Microsoft 2018 Retail Study, this paper explains how retailers can deliver seamless customer experience across multiple channels, proactively and efficiently connecting their organization to the diverse needs of their customers.