When it comes to providing customer satisfaction, validated, real-time feedback is the key to success. In her latest article with RIS News, Georgina Nelson writes that retailers shouldn’t have to blindly address customer feedback—they should take decisive action based on genuine data. Learn more about how retailers can take the mystery out of customer reviews by…
Tag: customer feedback
Retail TouchPoints: Getting The Whole Customer Feedback Story
Georgina Nelson shares her experience at capturing insights from “the silent majority” — the massive number of customers who never provide feedback — in her latest article in Retail TouchPoints. For starters, catch them at checkout! Read the full story here.