It’s the time of year retailers spend many months preparing for the Christmas shopping frenzy! The National Retail Federation recently…
Customer Experience – the rise of CX.
The more time you spend immersed in the world of CX, the more it becomes clear that a whole host…
The Amazon Issue: fake reviews and what to do about it
As retail giant Amazon continues to prosper in spite of the issue of rampant fake reviews plaguing its platform, it’s…
What is CX? Defining Customer Experience in Retail.
The term Customer Experience gets thrown around a lot, but put on the spot, if you were asked to provide…
Grocers, Use Data to Find Your Differentiator
Grocery retailers have long struggled to differentiate themselves in an increasingly crowded market. Let’s face it — unless given a…
Living in a Fake Review Climate: Update.
And the fake review news keeps on coming… Over the weekend it was announced that investigators at the consumer rights…
When customers won’t comment: how to encourage customer feedback
Customer feedback is a serious business, but that doesn’t mean the odd negative review is going to kill you. With…
3 Tips for Navigating the Crossroads of Online and In-Store Performance
Smart retailers know that one of the most effective ways of retaining customers is to provide a seamless multi-channel experience. …
Living in a Fake Review Climate
This week, The Times of London reported that a staggering one third of all reviews on Trip Advisor, are now…
Worldpay Better Business Conference 2018: The Power of Positive CX
On Thursday 20th September, the TruRating team had the pleasure of attending Worldpay’s Better Business Conference, with the highly topical…
How to use direct customer feedback to help your staff improve
While today’s retail world is flooded with a dizzying array of future-looking technologies purporting to give businesses the edge, sometimes…
Case Study: How New Balance Used TruRating to Reinvent Their Stores
New Balance planned a revamp of their factory outlets throughout Australia. The changes included a refreshed shop layout, removing all…
TruRating Engages Crowd Support to Ramp up the Ratings Revolution
Following a £7.5 million raise, TruRating are extending the invitation to all! TruRating, a technology company specialising in point-of-payment customer…
How to do better online business through ratings and reviews
Because we’re so delighted by the news (the release of our recent Magento extension in case you didn’t know) we thought it…
The Tru view from Retail NOW 2018
The TruRating team hit the road once again last week, this time heading out to good old Music City, Nashville…
