CX Icon: Brian Dennis

This week, we were fortunate enough to speak to Brian Dennis, known throughout the country as the “the customer service…

Unlocking the Value of Customer Experience (CX) Initiatives

Putting a Value to Customer Experience While it’s easy to pay lip service to the importance of customer experience, for…

As the clocks move forward across the globe and the cherry blossom begins to bloom, it’s finally starting to feel…

This week we are delighted to speak to the fantastic Nate Brown. Alongside his role as Director of Customer Experience…

We’re delighted to kick off our new Meet the Team feature here on the TruRating blog, and what better way…

Since appearing on the scene in 2016, ShopTalk has fast grown to be a date of note on an already…

Welcome back to part two of our conversation with the godmother of customer experience herself, Jeanne Bliss. In a fascinating…

Jeanne Bliss is widely known as the “godmother of customer experience”. Since 2002 she has guided customer experience transformations for…

“In 2019 customer experience is a top priority and it’s success begins and ends with one transaction” – Dylan Berrington, Head…

For those following the news in commerce, it’s clear that the much-feted ‘death of retail’ has been oversold to say…

Jeremy Watkin is the Director of Customer Experience at FCR. He has more than 18 years of experience as a…

Shep Hyken, CSP, CPAE is the CAO (Chief Amazement Officer) of Shepard Presentations. As a customer service expert and keynote speaker,…

ATLANTA – January 22 2019 — TruRating announced today a partnership with TSYS, a leading global payments provider, offering innovative solutions…

As the attendees made their way for one last final after show drink on Tuesday night, it was hard to…

The National Retail Federation’s ‘Big Show’ is always a show-stopper of an event and this year is no exception. With…