ARA Magazine: Why an investment in staff is an investment in your bottom line

“In 2019 customer experience is a top priority and it’s success begins and ends with one transaction” – Dylan Berrington, Head…

Retail Red Flags? The ‘decline’ of physical retail…

For those following the news in commerce, it’s clear that the much-feted ‘death of retail’ has been oversold to say…

Jeremy Watkin is the Director of Customer Experience at FCR. He has more than 18 years of experience as a…

Shep Hyken, CSP, CPAE is the CAO (Chief Amazement Officer) of Shepard Presentations. As a customer service expert and keynote speaker,…

ATLANTA – January 22 2019 — TruRating announced today a partnership with TSYS, a leading global payments provider, offering innovative solutions…

As the attendees made their way for one last final after show drink on Tuesday night, it was hard to…

The National Retail Federation’s ‘Big Show’ is always a show-stopper of an event and this year is no exception. With…

ATLANTA – January 9, 2019 — TruRating, customer experience experts specializing in retail and hospitality insights, and GK Software USA,…

If you’re a TruRating customer already, you’ll be aware that our business profile pages recently underwent a rather spectacular overhaul.…

In the run up to retail’s big show – NRF in case you needed to be reminded – we take a…

Over the coming weeks, we’ll be speaking to a variety of experts in the field and there is no better…

Next up in our spotlight series we take a trip down under to Australia to hear from one of our…

It’s the holiday season and in the spirit of celebrating the things that really matter, over the next few weeks…

Getting CX right is hard work. It’s a continuous effort, and in some cases can require a bold re-think of existing…

Black Friday is ON. In case you hadn’t noticed, the busiest day (should that be week?) in the retail calendar…