Intelligent Customer Feedback for Retailers via new GK Software and TruRating Partnership

ATLANTA – January 9, 2019 — TruRating, customer experience experts specializing in retail and hospitality insights, and GK Software USA,…

Profile Pages: a fresh new look for 2019

If you’re a TruRating customer already, you’ll be aware that our business profile pages recently underwent a rather spectacular overhaul.…

In the run up to retail’s big show – NRF in case you needed to be reminded – we take a…

Over the coming weeks, we’ll be speaking to a variety of experts in the field and there is no better…

Next up in our spotlight series we take a trip down under to Australia to hear from one of our…

It’s the holiday season and in the spirit of celebrating the things that really matter, over the next few weeks…

Getting CX right is hard work. It’s a continuous effort, and in some cases can require a bold re-think of existing…

Black Friday is ON. In case you hadn’t noticed, the busiest day (should that be week?) in the retail calendar…

It’s the time of year retailers spend many months preparing for the Christmas shopping frenzy! The National Retail Federation recently…

The more time you spend immersed in the world of CX, the more it becomes clear that a whole host…

As retail giant Amazon continues to prosper in spite of the issue of rampant fake reviews plaguing its platform, it’s…

The term Customer Experience gets thrown around a lot, but put on the spot, if you were asked to provide…

Grocery retailers have long struggled to differentiate themselves in an increasingly crowded market. Let’s face it — unless given a…

And the fake review news keeps on coming… Over the weekend it was announced that investigators at the consumer rights…

Customer feedback is a serious business, but that doesn’t mean the odd negative review is going to kill you. With…