I work with our top-tier retailers to understand their business needs and help them uncover insights to drive their business forward, unlocking the triggers that increase their customer’s happiness or measuring their initiatives to gauge how well they perform.
Having spent many years working in the CX and CRM space, being able to work with retailers who put the customer at the forefront of everything they do, is my happy place, and the reason I get out of bed in the morning.
Every day I get to work with industry leaders across Retail, Pharmacy, Grocery, Food & Beverage, and more. There is so much satisfaction in understanding what drives customer behavior within those different verticals, and it’s so fulfilling to be able to instantly measure the impact of any new initiative they trial in-store.
- I rate a 9: Unexpected sleep-ins, Aperol spritz and sunny beach days
- I rate a 0: Tomatoes, running and voice mail
- Guilty pleasure: Eating chocolate alone after the kids have gone to bed
- Favourite type of office music: Old school hip hop