In case you missed it last month, check out this Retail Touchpoints article in which our CEO Georgina Nelson cautions about relying on NPS to tell the whole truth about customer feedback. Businesses need a good way to collect actionable data with as little friction as possible, and NPS just falls short. Whether because of the small…
Category: TruNews
Welcome to TruGems!
Wahoooo! You found us. This is our home for all the nifty tips, juicy data snippets and actionable customer insights.