Available through the Poynt Apps Marketplace, TruRating Gives Merchants the Potential to Generate an Industry Leading 88 Percent Customer Response Rate TruRating announced today a partnership with Poynt, the maker of the world’s first smart terminal. TruRating will join Poynt’s Apps Marketplace, where merchants can select innovative solutions that enhance business operations beyond payments. TruRating,…
Category: News
TruRating’s New Head of Online on How Retailers Can Solicit Real Feedback
Mary Hubbard, Head of Online, talked to Hypepotamus about how she discovered TruRating and knew she had to be a part of the ratings revolution — even if that meant leaving a career in Silicon Valley behind. The interview covers how TruRating’s innovative solution allows merchants to understand their customers and make better decisions about…
Progressive Grocer: Dos and Don’ts of Grocers’ Feedback Surveys
Grocers can’t afford to put customer feedback on the back-burner, and finding the right solution for collecting reviews can give them the insights they need to succeed. CEO Georgina Nelson tells Progressive Grocer the dos and don’ts of gathering customer feedback. To read the full article, click here.
The POS: A Hub for Tech Adoption
To date, e-commerce has had the advantage of being on a constant path of innovation, while brick-and-mortar stores have been slower to adopt new technologies. As e-commerce gains ground, this distinction between the two channels has never been more apparent. A big obstacle to progress within the brick-and-mortar sector is the payment industry’s closed POS…
TruCharity Q4 Round Up: Record Ratings, Record Donations and Multiple Santas in Multiple Cities
Consumers rated a whopping 9.2 million times from October to December, and we donated a record amount to our 12 charity partners. Winners of the website vote were Child’s i Foundation, Families First, Humpty Dumpty Foundation and Right to Play. TruRating UK Team take over the city dressed as Santas for Child’s i Foundation and…
PaymentsSource: How Vendors Are Gathering Data on the Least Digital Shoppers
This year’s NRF Big Show brought together some of the biggest names in retail. In her interview with Nick Holland, CEO Georgina Nelson comments on how TruRating’s software provides retailers with the opportunity to receive genuine feedback from customers. To read the full article, click here (paywall).
Five Steps to Detox Your Business for 2018
Sophie Jillings, our Head of APAC, has worked with some of Australia’s biggest retailers to help them gain insight into how they can improve their business, reputation, sales and ultimately become more nimble and agile. To see her five simple steps for retailers to detox their business and set it on the road to success, go read…
Serve Up Better Experiences By Focusing on Customer Feedback
In January’s edition of Today’s Restaurant News, our CEO, Georgina Nelson, makes a case for how a restaurant can boost its bottom line simply by enabling real-time customer feedback. She delves into topics such as service, employee training and competitive analysis, and how they can all benefit from gathering timely customer insights. To read the full…
Retail experts share their 2018 predictions
There was a massive shift in the retail sector last year in Australia, with ecommerce giant Amazon making its long-awaited debut. As some of the incumbents continued to see diminishing returns, Dynamic Business asked seven industry experts including Georgina Nelson, Founder and CEO at TruRating, to gaze into their crystal balls and share their retail predictions…
Improving Customer Experience Means Giving the Silent Majority a Voice
Our CEO and founder, Georgina Nelson, penned an article for Multichannel Merchant on how retailers can reach the silent majority of their customers that never leave feedback, thus opening the doors to higher response rates and better insights. The first step, she says, is to recognize the silent majority in the first place. Then, give…
5 Tips For Improving In-store Experience
Post-Christmas retail results have dominated the headlines in the UK over the past few weeks and it’s pretty clear that those who focused on providing a great customer experience performed better than those who didn’t. Retailers can learn a lot from their shoppers, and having a solution for collecting those insights should be the #1…
TruRating Survived the Retail Shark Tank and Came Out on Top!
We are absolutely delighted to announce that despite tough competition, TruRating was voted winner of the 2017 Retail Executive Summit (RES) Startup Competition, sponsored by RIS News. “TruRating emerged as the big winner by beating two other retail tech startups in a shark-tank competition,” said Joe Skorupa, editorial director of RIS News. “TruRating won the…