TruRating, customer experience experts specializing in point-of-sale customer feedback solutions, and Datacap Systems, the leading integrated payments middleware provider, announced today that TruRating will be launched on Datacap’s point-of-sale platform in Q3 2018. TruRating provides easy-to-understand insights via an online dashboard and mobile app and represents the newest release in Datacap’s value-added offering. Their point-of-sale partners…
QSR Magazine: Should Chick-fil-A Launch Meal Kits Nationwide? Let’s Examine
As Chick-fil-A rolls out their meal kit program in the Atlanta area, the QSR will need to look to customer feedback for implementing it nationwide. Our CEO, Georgina Nelson, writes about the importance of customer feedback and its role in Chick-fil-A’s meal kit program in her article for QSR Magazine. Check out the full story here….
ATL Businesses Team Up to Help Local Retailers Listen to their Customers
TruRating, a customer experience specialists with offices on the Beltline in Atlanta, is piloting a partnership with Cayan, a payment technology company, that is already benefiting local retailers based in Ponce City Market in Atlanta. Sugarboo & Co, a fast-growing retailer specializing in artistic gifts and homeware, and Citizen Supply, a specialist store in artisanal…
RIS News: The Sports Retailer Game Changer
Summer is a big time for sports retailers, so it’s important they make sure they’re ready for the high demand the season brings. Our founder and CEO, Georgina Nelson, discusses how retailers can capitalize on the season in her latest article for RIS News, which you can read here. Luca Eandi
TruRating & Ingenico Win “Partnership of the Year” at the Retail Systems Awards
Alongside Ingenico, we’re honored to announce that we were awarded “Partnership of the Year” from Retail Systems at their yearly ceremony held on June 27th. The prestigious Retail Systems Awards took place at the Waldorf Hotel in central London and was hosted by UK-based comedian Kerry Goldiman. Retail Systems is a leading business publication that recognizes technology…
FSR Magazine: Can Real-Time Feedback Shape the Future of Full-Service Restaurants?
Validated, real-time customer feedback can make a powerful impact on full service restaurants. The problem is determining how restaurants can tap into this data and connect with customers. Our founder and CEO, Georgina Nelson gives restaurants some helpful tips in her new article on FSR Magazine. Read the full story here. Luca Eandi
Fast Casual: 3 Ways Real-time Feedback Serves Your Restaurant
Real-time feedback can give restaurants a leg up in catering to their customers’ needs and boost sales. Our CEO, Georgina Nelson outlines three ways restaurants can capitalize on this trend in her new article for Fast Casual. Read the full article here.
TruRating at 30 Million
Boo-yah, we just collected our 30,000,000th rating! Seems like just yesterday we broke the 10-million mark, and that’s because, well, it wasn’t that long ago. Through the last six months, the number of weekly ratings we’ve gathered has exponentially grown as more merchants make the right call to switch TruRating on in their stores. That’s…
Why One Customer Survey Question is More than Enough
Here’s one that you might’ve missed last month—our founder and CEO, Georgina Nelson, shared her thoughts on the power of one question in a piece for April’s Today’s Grocer titled, “Why One Customer Survey Question is More than Enough”. She explains how taking a less-is-more approach can make a tremendous difference in not only the volume…
Gareth Johns joins TruRating as Chief Data Officer
We’re excited to share the news that the Tru family has just got even more powerful – former Starcount Insights and Dunnhumby heavyweight Gareth Johns has joined us as Chief Data Officer! Check out the following articles to find out more: Research Live Field Marketing Campaign Live
TruRating Debuts Plug-In with Magento, Launches Full Online Offering
The original in-store customer feedback solution now first of its kind available in the e-commerce realm TruRating announced today an official extension with Magento Commerce, the worldwide leader in cloud digital commerce innovation. TruRating is now available for Magento merchants looking to select innovative solutions that enhance business operations. In addition, the TruRating solution, which began…
Reducing Our Footprint One Reusable Coffee Cup at a Time.
TruRating is changing the way the world gives feedback, and while we are at it, we want to change the way we give back to the world. Did you know that forest lands the size of 50 football fields are cleared every minute? Or that 8 million tons of plastic makes its way into our…
RIS News: Taking the Mystery Out of Customer Reviews
When it comes to providing customer satisfaction, validated, real-time feedback is the key to success. In her latest article with RIS News, Georgina Nelson writes that retailers shouldn’t have to blindly address customer feedback—they should take decisive action based on genuine data. Learn more about how retailers can take the mystery out of customer reviews by…
Retail TouchPoints: Getting The Whole Customer Feedback Story
Georgina Nelson shares her experience at capturing insights from “the silent majority” — the massive number of customers who never provide feedback — in her latest article in Retail TouchPoints. For starters, catch them at checkout! Read the full story here.
Shop Smart: How Data, AI and Culture Power Intelligent Retail
Forward-thinking retailers are investing in people and secure digital technology to infuse intelligence across all elements of retail. Inspired by Microsoft 2018 Retail Study, this paper explains how retailers can deliver seamless customer experience across multiple channels, proactively and efficiently connecting their organization to the diverse needs of their customers.