The Art of the Survey

Customer Experience Icon Shep Hyken, was kind enough to feature a guest post from Georgina on his wonderful blog recently … More

CX Icon: Nate Brown

This week we are delighted to speak to the fantastic Nate Brown. Alongside his role as Director of Customer Experience … More

CX Icon: Jeanne Bliss Pt 2.

Welcome back to part two of our conversation with the godmother of customer experience herself, Jeanne Bliss. In a fascinating … More

CX Icon: Jeanne Bliss Pt 1.

Jeanne Bliss is widely known as the “godmother of customer experience”.  Since 2002 she has guided customer experience transformations for … More

CX Icons: Shep Hyken

Shep Hyken, CSP, CPAE is the CAO (Chief Amazement Officer) of Shepard Presentations. As a customer service expert and keynote speaker, … More