CX Icon: Jeanne Bliss Pt 1.

Jeanne Bliss is widely known as the “godmother of customer experience”.  Since 2002 she has guided customer experience transformations for … More

CX Icons: Shep Hyken

Shep Hyken, CSP, CPAE is the CAO (Chief Amazement Officer) of Shepard Presentations. As a customer service expert and keynote speaker, … More