CX Icon: Brian Dennis

This week, we were fortunate enough to speak to Brian Dennis, known throughout the country as the “the customer service … More

CX Icon: Nate Brown

This week we are delighted to speak to the fantastic Nate Brown. Alongside his role as Director of Customer Experience … More

CX Icon: Jeanne Bliss Pt 1.

Jeanne Bliss is widely known as the “godmother of customer experience”.  Since 2002 she has guided customer experience transformations for … More

CX Icons: Shep Hyken

Shep Hyken, CSP, CPAE is the CAO (Chief Amazement Officer) of Shepard Presentations. As a customer service expert and keynote speaker, … More