Valentine’s Day can be a divisive holiday. For single people, making it through a whole day celebrating romantic love can seem like emotional torture. On the other hand, people in relationships often feel the stress of delivering a perfect date and impressing their partners. If you’re in the latter group, going out to a restaurant…
Author: lucaeandi
Five Steps to Detox Your Business for 2018
Sophie Jillings, our Head of APAC, has worked with some of Australia’s biggest retailers to help them gain insight into how they can improve their business, reputation, sales and ultimately become more nimble and agile. To see her five simple steps for retailers to detox their business and set it on the road to success, go read…
Serve Up Better Experiences By Focusing on Customer Feedback
In January’s edition of Today’s Restaurant News, our CEO, Georgina Nelson, makes a case for how a restaurant can boost its bottom line simply by enabling real-time customer feedback. She delves into topics such as service, employee training and competitive analysis, and how they can all benefit from gathering timely customer insights. To read the full…
Retail experts share their 2018 predictions
There was a massive shift in the retail sector last year in Australia, with ecommerce giant Amazon making its long-awaited debut. As some of the incumbents continued to see diminishing returns, Dynamic Business asked seven industry experts including Georgina Nelson, Founder and CEO at TruRating, to gaze into their crystal balls and share their retail predictions…
Improving Customer Experience Means Giving the Silent Majority a Voice
Our CEO and founder, Georgina Nelson, penned an article for Multichannel Merchant on how retailers can reach the silent majority of their customers that never leave feedback, thus opening the doors to higher response rates and better insights. The first step, she says, is to recognize the silent majority in the first place. Then, give…
5 Tips For Improving In-store Experience
Post-Christmas retail results have dominated the headlines in the UK over the past few weeks and it’s pretty clear that those who focused on providing a great customer experience performed better than those who didn’t. Retailers can learn a lot from their shoppers, and having a solution for collecting those insights should be the #1…