Steve Dennis, is a top 10 retail influencer, world renowned keynote speaker and lecturer and Forbes columnist. With the recent publication of his first book Remarkable Retail, we sat down and talked through the ideas within, and some of Steve’s influences along the way.
Communicating with impact in extraordinary times
As COVID-19 continues to cause disruption, we examine how the framing of customer feedback can impact communications with consumers and citizens both.
13 retail experts on life after COVID-19
While many retailers have been focused on the fundamental necessities just to keep operations running over the last few months, as we start to look towards a world in which stores are open again, the question arises, what will be waiting for us on the other side? We went out to some of the finest…
TruRating Announces Partnership with TSYS to Provide Savvy Retailers with Smarter Customer Insights
ATLANTA – January 22 2019 — TruRating announced today a partnership with TSYS, a leading global payments provider, offering innovative solutions to issuers, merchants and consumers. TruRating will be available on TSYS’s Genius® Customer Engagement platform, where merchants can select innovative solutions that enhance business operations beyond payments. Genius is the flagship product developed by Boston-based…
Intelligent Customer Feedback for Retailers via new GK Software and TruRating Partnership
ATLANTA – January 9, 2019 — TruRating, customer experience experts specializing in retail and hospitality insights, and GK Software USA, a leading provider of software solutions to the retail, grocery and hospitality industries, announced today that they will be working together to bring even more value to GK Software customers. TruRating’s original point-of-payment customer feedback…
CX Icons: Annette Franz
Over the coming weeks, we’ll be speaking to a variety of experts in the field and there is no better way to start than with Annette Franz, Founder and CEO, CX Journey Inc. and the undisputed queen of customer journey mapping – a CX Icon if there ever was one! With over 25 years of…
TruRating Engages Crowd Support to Ramp up the Ratings Revolution
Following a £7.5 million raise, TruRating are extending the invitation to all! TruRating, a technology company specialising in point-of-payment customer feedback solutions, today launched an equity crowdfunding campaign on Seedrs, seeking to raise £1.8 million. On a mission to change the way the world gains insight, TruRating is a unique solution to the problem of…
TruRating Announces Expanded Partnership with Verifone to Enable Merchants to Collect Consumer Input at the Point-of-Sale
TruRating, customer experience experts specializing in point-of-payment customer feedback solutions, announced today that a global contract has been signed with Verifone, a world leader in payments and commerce solutions. Merchants using Verifone solutions including Verifone Point, FiPay and Verifone Connect will have access to the TruRating application to start listening to and learning from customers….
TruRating and Datacap Announce New Partnership at RetailNOW
TruRating, customer experience experts specializing in point-of-sale customer feedback solutions, and Datacap Systems, the leading integrated payments middleware provider, announced today that TruRating will be launched on Datacap’s point-of-sale platform in Q3 2018. TruRating provides easy-to-understand insights via an online dashboard and mobile app and represents the newest release in Datacap’s value-added offering. Their point-of-sale partners…
Fast Casual: 3 Ways Real-time Feedback Serves Your Restaurant
Real-time feedback can give restaurants a leg up in catering to their customers’ needs and boost sales. Our CEO, Georgina Nelson outlines three ways restaurants can capitalize on this trend in her new article for Fast Casual. Read the full article here.
Gareth Johns joins TruRating as Chief Data Officer
We’re excited to share the news that the Tru family has just got even more powerful – former Starcount Insights and Dunnhumby heavyweight Gareth Johns has joined us as Chief Data Officer! Check out the following articles to find out more: Research Live Field Marketing Campaign Live
TruRating Debuts Plug-In with Magento, Launches Full Online Offering
The original in-store customer feedback solution now first of its kind available in the e-commerce realm TruRating announced today an official extension with Magento Commerce, the worldwide leader in cloud digital commerce innovation. TruRating is now available for Magento merchants looking to select innovative solutions that enhance business operations. In addition, the TruRating solution, which began…
Reducing Our Footprint One Reusable Coffee Cup at a Time.
TruRating is changing the way the world gives feedback, and while we are at it, we want to change the way we give back to the world. Did you know that forest lands the size of 50 football fields are cleared every minute? Or that 8 million tons of plastic makes its way into our…
Retail TouchPoints: Getting The Whole Customer Feedback Story
Georgina Nelson shares her experience at capturing insights from “the silent majority” — the massive number of customers who never provide feedback — in her latest article in Retail TouchPoints. For starters, catch them at checkout! Read the full story here.
Shop Smart: How Data, AI and Culture Power Intelligent Retail
Forward-thinking retailers are investing in people and secure digital technology to infuse intelligence across all elements of retail. Inspired by Microsoft 2018 Retail Study, this paper explains how retailers can deliver seamless customer experience across multiple channels, proactively and efficiently connecting their organization to the diverse needs of their customers.