When customers won’t comment: how to encourage customer feedback

Customer feedback is a serious business, but that doesn’t mean the odd negative review is going to kill you.  With 97% of online shoppers today claiming to be influenced by online reviews, what really matters is having enough reviews to convince customers that they should be buying from you.

Writing for MyCustomer.com, Georgina explains how making feedback really, really easy (and anonymous!) is the key to securing the ratings and reviews you need to improve your business and improve customer engagement.

Click here to see the full article.

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