How to use direct customer feedback to help your staff improve

While today’s retail world is flooded with a dizzying array of future-looking technologies purporting to give businesses the edge, sometimes getting the basics right is just as crucial.

Writing on MyCustomer.com, TruRating founder Georgina gives her top five tips to help retailers understand what their customers really care about when it comes to service, and how to use that feedback to help staff perform even better.

Check out the full article here.

Dan Frank

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