Charity Spotlight: Smile Train

It’s the holiday season and in the spirit of celebrating the things that really matter, over the next few weeks…

CX: The ‘Challenge’ of In-Store Analytics

Getting CX right is hard work. It’s a continuous effort, and in some cases can require a bold re-think of existing…

Black Friday is ON. In case you hadn’t noticed, the busiest day (should that be week?) in the retail calendar…

It’s the time of year retailers spend many months preparing for the Christmas shopping frenzy! The National Retail Federation recently…

The more time you spend immersed in the world of CX, the more it becomes clear that a whole host…

As retail giant Amazon continues to prosper in spite of the issue of rampant fake reviews plaguing its platform, it’s…

The term Customer Experience gets thrown around a lot, but put on the spot, if you were asked to provide…

Grocery retailers have long struggled to differentiate themselves in an increasingly crowded market. Let’s face it — unless given a…

And the fake review news keeps on coming… Over the weekend it was announced that investigators at the consumer rights…

Customer feedback is a serious business, but that doesn’t mean the odd negative review is going to kill you. With…

CEO Georgina Nelson sat down with Authority Magazine’s Aaron Weiner to discuss all things TruRating, from the very beginning of…

Smart retailers know that one of the most effective ways of retaining customers is to provide a seamless multi-channel experience. …

This week, The Times of London reported that a staggering one third of all reviews on Trip Advisor, are now…

On Thursday 20th September, the TruRating team had the pleasure of attending Worldpay’s Better Business Conference, with the highly topical…

While today’s retail world is flooded with a dizzying array of future-looking technologies purporting to give businesses the edge, sometimes…