CX Icon: Jeanne Bliss Pt 1.

Jeanne Bliss is widely known as the “godmother of customer experience”.  Since 2002 she has guided customer experience transformations for…

CX Icons: Jeremy Watkin

Jeremy Watkin is the Director of Customer Experience at FCR. He has more than 18 years of experience as a…

CX Icons: Shep Hyken

Shep Hyken, CSP, CPAE is the CAO (Chief Amazement Officer) of Shepard Presentations. As a customer service expert and keynote speaker,…

NRF 2019 – 5 key takeaways

The National Retail Federation’s ‘Big Show’ is always a show-stopper of an event and this year is no exception.  With…

CX Icons: Annette Franz

Over the coming weeks, we’ll be speaking to a variety of experts in the field and there is no better…