Welcome to TruGems
Hello there. Wahoooo! You found us. That means your world is about to get a little bit better. As you…
Typical – you wait an hour for one article about the inadequacies of our current methods for measuring retail performance,…
Modern Marketing: A Digital Love Affair Good data is the foundation upon which strong marketing decisions are made. The more…
Forrester’s annual CX NYC event is known in the CX world as one not to be missed, and so we…
Customer Experience Icon Shep Hyken, was kind enough to feature a guest post from Georgina on his wonderful blog recently…
The history of social proof Social proof as a concept has been around for quite some time. Psychologists were describing…
NPS was developed by an employee of Bain & Co consultancy in 2003, to provide a way to measure customer…
RetailEXPO has fast become a highlight in the European retail calendar and this year’s event was another fantastic showcase for…
We are delighted to be speaking at the Retail Expo 2019 in London on May 1-2. As one of Europe’s…
A report by consultants Bain & Company contained the rather shocking statistic that while 80% of businesses believe that they…
This week, we were fortunate enough to speak to Brian Dennis, known throughout the country as the “the customer service…
Putting a Value to Customer Experience While it’s easy to pay lip service to the importance of customer experience, for…
As the clocks move forward across the globe and the cherry blossom begins to bloom, it’s finally starting to feel…
This week we are delighted to speak to the fantastic Nate Brown. Alongside his role as Director of Customer Experience…
We’re delighted to kick off our new Meet the Team feature here on the TruRating blog, and what better way…
Since appearing on the scene in 2016, ShopTalk has fast grown to be a date of note on an already…
